Privacy Policy

Last updated March 19 2024.

Welcome to Roya, accessible at ("Site"). Your privacy is critically important to us. This Privacy Policy document outlines the types of personal information collected and recorded by our Website and how we use it.

What this policy applies to

This Privacy Policy governs your use of the website, which includes all its subdomains and subpages (hereinafter collectively known as the “Site”). It also extends to all the software and services we provide. This includes data we collect through our interactions with third-party applications, web applications, products, content, and any other online or offline services we offer once you register for a Roya account, all of which are collectively referred to as the “Services”. Please note that this Privacy Policy is not applicable to websites, products, or services belonging to third-party companies, even if such third-party sites are linked to or from our Site. Roya is not responsible for the operation or control of these third-party websites, products, or services. We advise you to carefully review the privacy policies of any third-party company before submitting any personal information to them.


To access the full range of our Site and Services, creating a Roya account is necessary. During the registration process, we collect Personal Information such as your name, business name, email address, and your chosen account password. Additionally, when you interact with our Services, we gather content that you provide, like screenshots and API docs collectively referred to as "User Content." This User Content is utilized solely to enhance our Service. For payment processing, Roya collaborates with Stripe, Inc. The payment information you provide is collected and processed by Stripe according to their policies, and is not stored by Roya.

Data collected automatically

We collect derivative data through Google Analytics to enhance user experience. This data helps us understand how our Website is used and how we can improve our services.

How we use data

Your information is utilized in several ways, as outlined below:
To facilitate the provision of our Services to you.
To create, manage, and personalize your account on Roya, as well as to communicate with you.
To monitor and analyze the usage of our Services, aiming to understand the performance of Roya and optimize the user experience.
To send marketing communications, subject to your consent preferences.
To perform broad, anonymized analyses on how users interact with Roya's Services.
To offer customer support and to communicate with you about your account, activities within our Services, and updates to our Privacy Policy.
To identify, prevent, and inform you about security risks, or any malicious, deceptive, fraudulent, or illegal activities, and to uphold our agreements and policies.
To conduct maintenance, auditing, improvements, or updates to our Services.
To fulfill our legal requirements. In any manner that was explained to you when your information was initially collected or as otherwise stated in this Privacy Policy.


Occasionally, we will send you administrative emails related to changes in your account, our services, or new policy updates. These are essential communications, and as such, opting out of them is not possible. However, you have the option to unsubscribe from non-administrative emails, like daily notifications, by using the unsubscribe link located at the bottom of these emails. Please note that we will never send emails requesting your password or other sensitive account details. If you receive an email asking for this information, please forward it to us for investigation.

How we disclose data

Your information may be shared with third parties under certain circumstances, including: (1) when you give us your consent, like when sharing User Content with other Users in your organization through our Services; (2) with third-party service providers who assist in delivering our Services, such as IT support, hosting services, payment processing, and customer service; and (3) if we believe in good faith that it's necessary to comply with legal requirements, such as responding to a subpoena or other legal process, or to protect the rights, property, or safety of you, us, or others, enforce our policies or contracts, recover debts owed to us, or in connection with investigating or prosecuting suspected or actual unlawful activities. In the event that our business undergoes a major transaction, such as a merger, acquisition, due diligence for financing, reorganization, bankruptcy, receivership, asset sale, or transition of service to another provider, your information may be sold or transferred as part of this transaction in accordance with the law. We may also release or use aggregated or de-identified data for any purpose. For instance, we might share such data with potential clients or partners for business or research reasons, like indicating the average number of active users per week or the percentage of users accessing our Services via mobile devices. Our Services may incorporate third-party Application Program Interfaces (APIs) and Software Development Kits (SDKs). For detailed information on our use of these APIs and SDKs, please reach out to us as directed in the “Questions” section below.

Customer support

Roya collaborates with Crisp Chat to offer customer support services. Your display name, email address, and metadata related to your interactions will be shared with Crisp Chat, following their respective policies.

Data Storage

Roya relies on external vendors and hosting partners, Google Cloud, to provide the necessary hardware, software, networking, storage, and associated technology required to operate Roya.
Data Security:
We adhere to standard industry practices in safeguarding the data we collect and store. However, it's important to note that data transmission over the Internet cannot be guaranteed as entirely secure. Therefore, while we strive to protect your data, absolute security cannot be assured. The use of our Service is at your own risk, and we encourage you to take appropriate steps to secure your account, such as choosing a robust password.

Data Retention

We will keep your data for as long as your account remains active, for the duration needed to deliver our Services to you, or as outlined in this Privacy Policy. Additionally, we will retain and utilize your information for the purposes described in this Privacy Policy, and as required to fulfill our legal responsibilities, resolve conflicts, enforce our agreements, and safeguard Roya's legal interests.

Supplemental Notice for California Residents

This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information Roya has collected about them and whether Roya disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information below:
Category of Personal Information Collected by Roya:
Category of Third Parties Information is Disclosed to for a Business Purpose Identifiers. A real name, alias, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. Data analytics providers, Service providers, Other Users (e.g., profile information and User Content you share)
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, address, telephone number, employment, and billing information. Data analytics providers, Service providers, Other Users (e.g., profile information and User Content you share)
Protected classification characteristics under California or federal law Age sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions. Service providers, Other Users (e.g., profile information and User Content you share), Commercial information, Records of products or services purchased, or other purchasing or consuming histories or tendencies. Data analytics providers, Service providers
Internet or other electronic network activity Information on a consumer’s interaction with an internet website, application, or advertisement. Data analytics providers, Service providers
Sensory data Audio, electronic, visual, thermal, olfactory, or similar information. Data analytics providers, Service providers, Other Users (e.g., profile information and User Content you share)
Professional or employment-related information Current or past job history or performance evaluations. Service providers, Other Users (e.g., profile information and User Content you share) Inferences drawn from other personal information to create a profile about a consumer Profile reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Data analytics providers, Service providers, Other Users (e.g., profile information and User Content you share)
The categories of sources from which we collect personal information and our business and commercial purposes for using personal information are set forth in “Data we collect” and “How we use data” above, respectively.
“Sales” of Personal Information under the CCPA
For purposes of the CCPA, Roya does not “sell” personal information, nor do we have actual knowledge of any “sale” of personal information of minors under 16 years of age.

Additional Privacy Rights for California Residents

Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA. Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact us as set forth in “Questions” above and provide written authorization signed by you and your designated agent.
Verification. To protect your privacy, we will take steps the following steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include asking you to answer questions regarding your use of our Services. If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth in “Questions” above. We will process such requests in accordance with applicable laws.
This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this Privacy Policy, please do so from your web browser or by saving the page as a PDF.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

For any questions or concerns please contact us at: